Our Story

In 1996, MercAid Limited was born, as a joint venture between two close colleagues. Both came from a Mercedes-Benz commercial main dealer background. Through many years they built up a wealth of knowledge and experience. They started with a small mobile operation and specialised in just commercial vehicle servicing and repairs. The business grew from strength to strength. In 1999 a specialist workshop was built and the name MotorAid was born, the team grew to 16 by 2019.

In addition to the servicing and maintenance of vans, trucks, trailers and plant, in 2004 we launched our 2 car garages in Basildon & Hainault specialising mainly in German makes, but we also have fast fit lanes for all other types of vehicle. We have a a total of 21 qualified team members across both car garages.

Workshop Services

Below are some of the many auto repair services we offer:

  • Commercial Vehicle Van & Truck Servicing
  • Fleet Maintenance
  • LGV, HGV and PSV Safety Inspections
  • Class 4, 5 & 7 MOT’s carried out on site
  • Pre MOT inspections on all commercial & PSV vehicles inc taking to VOSA
  • In House Commercial HGV / LGV Vehicle Brake roller tester
  • Mobile vans for onsite servicing and maintenance
  • Camper / Motor Home servicing
  • Diagnostic testing using the latest equipment
  • Manufacturer trained and highly qualified van and truck technicians
  • Manufacturers standard warranty unaffected by our servicing
  • Approved by all major leasing companies
  • Breakdown & recovery service
  • Air conditioning servicing
  • Genuine manufacturer or OE parts and recommended lubricants are used
  • Labour guarantee for 12 months
  • Parts guarantee for minimum of 12 months

We offer commercial van and truck repairs and service in Essex, including Southend, Ilford, Romford, Thurrock, Basildon, Redbridge, Grays, Loughton, Chelmsford and Brentford.

Van & Truck Body Repair Centre

  • All major crash repair work up to 7.5 tonne can be undertaken by our team. We deal with all major insurance, lease and fleet companies.
  • Our highly qualified technicians have many years’ experience in this industry. As a result, we have the highest standards and will repair your vehicle to industry standard specifications.
  • The new purposely built body shop has the latest repair equipment and a brand new low energy spray booth and oven. This will give your vehicle a professional finish.
    In addition, all repairs come with our no quibble 3 year MotorAid guarantee on paint

Driven by Respect

What this means to you : We are an independent company that services and maintains our customer’s vehicles. Based upon our knowledge and understanding of the motor industry we offer a trusted and reliable service that is backed up by continual training and development programs for our team. Expertise and up to date technology guarantee our customers value for money and peace of mind. Our vision is to be the motor industry’s most respected independent specialist in the UK.

“So if you want the very best in customer service and value for money then look no further, but don’t just take my word for it, just take a look at our customer reviews

Steve Abbs, Managing Director