MotorAid Commercial HGV & VAN Repairs

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Every one of our 21 handpicked technicians are qualified. Our family operated business was established in 1996 and we are an independent specialist. We are a one stop shop for all any make of specialised commercial vehicle, HGV, van, plant, diggers, trailers, coaches, horseboxes, excavators, tractors, campers, motorhomes, ambulances, fire engines, curtain siders, fridge, tipper, or dry freight trailers, cement mixers including hymix, Liebherr & MyPhee,  Box body, Tension Curtain, dropsider (with or without cranes) and Beavertail body, car and more. We can also repair GRP Box bodies – standard GRP and honeycomb

Ally Box bodies – lightweight, Steel Tension Curtain bodies, Light-weight Tension Curtain bodies, Steel Drop side bodies & bodies, Light-weight Ally Drop side bodies and tipper bodies, Steel Beavertail bodies, Light-weight Ally Beavertail bodies, Single and multi-car transporter bodies, Winch – supply and fit, Tail lift – supply and fit – column type, Tuck-a-way and Cantilever lifts, Electrical work including beacons, lights and adding trackers, sat nav, smartphone input, front and rear view cameras and cycle turning warnings.

Our Bodyshop is British Standards Institute accredited to PAS125 / BS10125 levels, this gives you peace of mind every step of the way that your vehicle will be repaired to the highest standards. We work with all the major accident management and insurance companies. Crash repairs, body repairs, bodywork, welding, minor scrapes, chips, scuffs, refinishing, end of lease and de fleet repairs, dent removal, we cover the lot.

 

First class administration taking the pain away

Our speciality is fleet management for your fleet of vans, trucks, lorry, HGV fleet. We administer your fleet for you, we organise your HGV M.O.T inspections, MOT tests, pre purchase checks & due diligence and any other item that you require to keep your fleet legal on the road. We plan your scheduling and advise you in advance when you are due for all the inspections required by your obligations under your operator license agreement with the DVSA / VOSA. It is important to keep your OCRS (Operators Compliance Risk Score) traffic light system score into the green always.

We do this by automating information every step of the way, all PMi’s are carried out using the latest digital systems that export the information to your own account. As soon as the inspections are completed, you can view them online. No matter whether its safety inspections, LOLER, TACHO calibration, brake roller testing, plating certification, laser wheel alignment, composite hose fabrication, hydraulics, welding and fabrication, our professional team are here to help you deal with the DVSA, DVLA, VOSA legalities of running a fleet and your operators o license.

 

An award-winning team, one reason to choose MotorAid!

MotorAid are Essex Countywide Award Winners in delivering the best B2B customer service. No matter whether your van or HGV truck lorry fleet is small or large, we can cover all areas of East London and Essex. Our workshop location is in Basildon, ideal for any fleets moving to the London Gateway Port or Tilbury Port. We also have capability to take van up to 3.5t in our Hainault, Essex garage.

 

Responsive, fast turnaround times

Response and turnaround times are most important to us, no matter whether it’s curtain repairs, fabrication, tail lift, shutters or hydraulic repairs, we are here to help. All our work is covered by a 1 year no quibble parts and labour warranty, sometimes 2 years depending on the part manufacturer’s guarantee. We use genuine, manufacture or original equipment (O.E) parts. In certain instances, in order to get customers vehicles back on the road quickly, we may resort to using patent parts, but this is only in agreement with the customer first.

 

Being Professional always

We are members of Institute of the Motor Industry (IMI), the Institute of Road Transport Engineers (IRTE), British Standards Institute (BSi), Retail Motor Industry Federation (RMIF), Independent Garage Association (IGA), Fleet Transport Association (FTA) and the AA. We sit on numerous steering committees to constantly improve the commercial vehicle repair industry better.

 

The small things that help

In order to minimise your vehicle downtime, MotorAid operate a shift rota from 06.30 to 22.00 Monday to Friday, were also open 07.00 to 12.00 on Saturday. Please call for Sunday and bank holiday opening hours.

We offer courtesy vehicles to get your drivers back to base or home.

We can drop you at the local station & pick you up.

We also offer collection and delivery services no matter how big or small your truck or van is.

Some of these services not even a main dealer can match, saving you vehicle downtime and keeping the transport manager in place so they can conduct their work efficiently.

 

Who are our customers?

We are proud of our growing customer database, with over 2531 customers served annually. Most of them are Essex based, no matter if you are a one man in a white van, or large fleet operator with FORS and CLOCS recognition, we can assist you. We deal with all the major lease companies, vehicle management and maintenance companies, contract ad lease hire companies and major online portals. There isn’t a customer we can’t help.

We offer our clients a 24/7 365 days emergency breakdown assistance covering their fleet of vehicles throughout Essex, London, the M25 and beyond. With a state of the art a full diagnostic equipment capability, we can work on all makes of commercial vehicles

 

Quality of our diagnostics

Our policy is to primarily use manufacture diagnostics equipment, Mercedes STAR & Xentry, DAFS DAVY to name a few, we are always looking for the best technology that exists. This gives the customer peace of mind that fast diagnostics solutions can be found outside the main dealer network. NO matter if its key coding, or security module SCN coding, we can do it. All our mobile van fleet are fully equipped, no matter what or where your need is in Essex and East London.

We read ECU fault codes, ABS and EBS faults on HGV, trailers and semi-trailers. We also repair Eberspacher Trauma & Webasto night heaters & refrigeration units.

 

Health, Safety, Environment, Security & Insured

Our company logo is “Driven by Respect”, respect for our customers, their vehicles, the environment and everyone’s health and safety. We have robust policies in place and have consultants assist us bi weekly on implementing legislation changes and overviewing our team’s welfare. We have won awards from Redbridge council for our environmental practises.

We are Cyber Essential qualified, and we meet the strict GDPR guidelines on customers data. All our systems are “pen tested” for customer integration.

All our health and safety & environmental policies are available to view.

Our AXA comprehensive insurance cover is also available to view.